Customer service

igm-customer and igm-robots: igm service team are welding them together

Our service department is the strongest arm in our team. Because who wants to build the best robot installations in the world must not start it with the second-best team. Our highly trained and highly reliable service team is available for installation operation training, setting up and start-up of the system at your site, and can be on site quickly, if required.

Bases in all major industrialized countries provide rapid response and after-sales communication in national language. You need a training for the system operation? Please contact: service(at)igm-group.com

Perfect customer service welds us together

In addition to the setup as well as the start-up of the robot installation, our international service team also takes over programming of workpieces in order to speed up production start. Service organizations in all of the main industrially developed countries ensure quick after-sales services and easy communication in the local language. If a problem with the installation occurs, our staff is on site in best time after immediate support through telephone. This ensures optimal support of customers throughout all phases of a project and after project completion.

igm international service telephone: +43 2236 6706 270

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Training courses

igm trains its customers' personnel.

The training centre in Wiener Neudorf and the necessary know-how of all subsidiaries ensure intensive practice in programming, operation and maintenance through basic courses given directly by igm. In addition, training for operation of a specific system is also available at the customer's site, if requested.

If you do not come to igm, we will come to you

If necessary, we also come to your company. If required so we can familiarize your employees with the operation of the robots on site. At many of our international locations, we offer a comprehensive range of basic and advanced training. At several systems you can test the acquired skills and deepen them under the supervision of our experienced trainers.

Excerpt from the course program

  • Basic training for programming with the igm robot controller
  • Courses for the maintenance and repair of igm robot systems
  • Special courses for the application of sensor systems
  • In-depth training with special consideration of new software features

You can download our detailed training programs here: Training courses

Our courses are conducted in small groups with a maximum of 5 participants. On request, individuals can also be trained. In addition to the standard basic courses, the course program is compiled according to customer and user requirements and is thus tailored to the participants.

The courses take place at our respective location, we also gladly offer complete packages including hotel costs and half board.

Please send inquiries directly to: service (@) igm-group.com


Demonstration- and training centers

In our up-to-date equipped training center we offer a wide range of basic- and advanced trainings. The freshly gained knowhow can be practiced on one of our many training robot systems under the supervision of our experienced instructor. On our in-house robot systems we can make customer specific welding demonstrations on original work pieces. The robots are capable for MIG/MAG, TIG and ALU welding processes and equipped with all kinds of sensors.

List of the international demonstration- and trainings centers:

  • igm Robotersysteme AG
    Industriezentrum NÖ-Süd
    Straße 2a, Objekt M8
    2355 Wiener Neudorf
  • igm Robotersysteme GmbH
    Max-Planck-Straße 16
    70806 Kornwestheim
    M service(at)igmrs.de
    T +49 (7154) 8137-16
  • igm Robotrendszerek Kft.
    Ipari Park
    Csörgőfa sor 1
    9027 Győr
  • igm Robotique S.a.r.l.
    Les portes de Rousset
    Bâtiment B
    1200 Olivier Perroy
    13790 Rousset
  • igm Robotic Systems Ltd.
    Unit 4, Littleton Drive
    Huntington, Cannock
    Staffordshire WS12 4TS
  • igm Roboticsystems India Pvt. Ltd.
    X-17, MIDC Bhosari
    Pune 411 026
  • PTR-Precision Technologies, Inc.
    120 Post Road
    Enfield, CT 06082
  • Beijing Aijiemo Robotic System Ltd.
    Building 40, No. 4 Dongdajie
    Nankou Town, Changpin District
    Beijing 102202


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